Need help?

Don’t worry. If you forget your Gateway login name or password, please click on forgot login name or forgot password on the Gateway login screen, follow the steps to resolve your problem.

If you would like to know how Gateway works, you may spend some time to watch the video guides, or read the user guides below.

If your problem cannot be resolved, please contact your school

Gateway support

Thank you for your patience.

Video Guide (YouTube)

User Guide (MS Word)


Gateway Support

If you cannot find an answer from the above information, email your school Gateway support. Please include your child’s full name, class, your login ID and the details of  your problem. If you report a system problem, please attach the print screen(s) which will help us to resolve your problem more efficiently. Thank you.

School nameContact 
Beacon Hill SchoolGabriel
Bradbury SchoolAlan
Clearwater Bay SchoolAda
Discovery CollegeICT
Glenealy SchoolDixon
KGV SchoolSandy
Island SchoolMarco
Jockey Club Sarah Roe SchoolJeff
Kennedy SchoolICT
Kowloon Junior SchoolAlex
Peak SchoolGaylord
Quarry Bay SchoolICT SupportICT Support Website
Renaissance CollegeRCHK
Sha Tin CollegeICT
Sha Tin Junior SchoolSJS Gateway
South Island SchoolBilly
West Island SchoolJimmy
ESF Abacus International KindergartenNeha
ESF Hillside International KindergartenSchool
ESF Tsing Yi International KindergartenSchool
ESF Tung Chung International KindergartenSchool
ESF Wu Kai Sha International KindergartenSchool
ESF Language & Learning Centre (Pre-Kindergarten)Chloe