Need help?

Don’t worry. If you forget your Gateway login name or password, please click on forgot login name or forgot password on the Gateway login screen, follow the steps to resolve your problem.

If you would like to know how Gateway works, you may spend some time to watch the video guides, or read the user guides below.

If your problem cannot be resolved, please contact your school

Gateway support

Thank you for your patience.

Video Guide (YouTube)

User Guide (MS Word)


Gateway Support

If you cannot find an answer from the above information, email your school Gateway support. Please include your child’s full name, class, your login ID and the details of  your problem. If you report a system problem, please attach the print screen(s) which will help us to resolve your problem more efficiently. Thank you.

School name Contact
Beacon Hill School Gabriel Wu
Bradbury School Alan Tang
Clearwater Bay School Ada Chung
Discovery College George Tibbetts
Glenealy School Dixon Nguyen
KGV School Sandy Corrie
Island School Marco Chan
Jockey Club Sarah Roe School Jeff Wong
Kennedy School IT Support
Kowloon Junior School Alex Choi
Peak School Gaylord Macaraeg
Quarry Bay School Ken Lee
Renaissance College RCHK Helpdesk
Sha Tin College IT Support
Sha Tin Junior School Gateway Support
South Island School Victor Alamo
West Island School Jimmy Villanueva
ESF Abacus International Kindergarten Neha Modi
ESF Hillside International Kindergarten
ESF Tsing Yi International Kindergarten Kit Lau
ESF Tung Chung International Kindergarten
ESF Wu Kai Sha International Kindergarten