Need help?

Don’t worry. If you forget your Gateway login name or password, please click on forgot login name or forgot password on the Gateway login screen, follow the steps to resolve your problem.

If you would like to know how Gateway works, you may spend some time to watch the video guides, or read the user guides below.

If your problem cannot be resolved, please contact your school

Gateway support

Thank you for your patience.

Video Guide (YouTube)

• Full Parent Gateway Video Guides (include all below) (9 minutes)
• Login and the Main Menu  (2 minutes)
• Student Profile  (3 minutes)
  • view and change personal data, attendance, timetable, activities, assessment, ARR
• eNotice (1 minute)
• Opt-in Communication
• Parent Consultation (35 seconds)

User Guide (MS Word)

• Parent First Time Login Gateway 
• Update Demographics, Medical Information
• View ARR Report and Assessment(external tests) Result 
• Register Activities (organised by School) 
• Register Foundation Activities (organised by ESF) 
• Book Parent Consultation
• Submit Working with Children Declaration
• Y7 Application Transfer Form for Y6 Students
• Update After-School Go Home Arrangement
• Download Documents
• Payment System Parent Guide
• eNotice
• Opt-in Communication
• eVoting
• Student Option (e.g. GCSE, IB)

Gateway Support

If you cannot find an answer from the above information, email your school Gateway support. Please include your child’s full name, class, your login ID and the details of  your problem. If you report a system problem, please attach the print screen(s) which will help us to resolve your problem more efficiently. Thank you.