Need help?

Don’t worry. If you forget your Gateway login name or password, please click on forgot login name or forgot password on the Gateway login screen, follow the steps to resolve your problem.

If you would like to know how Gateway works, you may spend some time to watch the video guides, or read the user guides below.

If your problem cannot be resolved, please contact your school

Gateway support

Thank you for your patience.

Video Guide (YouTube)

User Guide (MS Word)

 

Gateway Support

If you cannot find an answer from the above information, email your school Gateway support. Please include your child’s full name, class, your login ID and the details of  your problem. If you report a system problem, please attach the print screen(s) which will help us to resolve your problem more efficiently. Thank you.

School nameContact 
Beacon Hill SchoolGabriel Wugabriel.wu@bhs.edu.hk
Bradbury SchoolAlan Tangalan.tang@bradbury.edu.hk
Clearwater Bay SchoolAda Chanada.chan@cwbs.edu.hk
Discovery CollegeICT SupportICT@dc.edu.hk
Glenealy SchoolDixon Nguyendixon.nguyen@glenealy.edu.hk
KGV SchoolSandy Corriesandra.corrie@kgv.edu.hk
Island SchoolMarco Chanmarco.chan@online.island.edu.hk
Jockey Club Sarah Roe SchoolJeff Wongjeff.wong@jcsrs.edu.hk
Kennedy SchoolICT Supportitsupport@kennedy.edu.hk
Kowloon Junior SchoolAlex Choialex.choi@kjs.edu.hk
Peak SchoolGaylord Macaraegictsupport@ps.edu.hk
Quarry Bay SchoolICT SupportICT Support Website
Renaissance CollegeRCHK Helpdeskhelpdesk@rchk.edu.hk
Sha Tin CollegeICT Supportkmsupport@shatincollege.edu.hk
Sha Tin Junior SchoolSJS Gateway Supportgateway.support@sjs.esf.edu.hk
South Island SchoolBilly Lingbling@sis.edu.hk
West Island SchoolJimmy Villanuevajimmy.villanueva@wis.edu.hk
ESF Abacus International KindergartenNeha Modineha.modi@abacus.edu.hk
ESF Hillside International KindergartenSchool Officekinder@hillside.edu.hk
ESF Tsing Yi International KindergartenSchool Officekinder@tyk.edu.hk
ESF Tung Chung International KindergartenSchool Officekinder@tc.esf.org.hk
ESF Wu Kai Sha International KindergartenSchool Officekinder@wksk.edu.hk
ESF Language & Learning Centre (Pre-Kindergarten)Chloe Chanchloe.chan@esf.org.hk